Privacy Policy

Effective Date: February 2025
Tieri Chiropractic, LLC d/b/a Total Spine Health & Injury Center
Also operating as: Total Spine | A Maple Grove Chiropractor
Website: www.totalspinemn.com

1. Introduction

Tieri Chiropractic, LLC, doing business as Total Spine Health & Injury Center (“we,” “us,” or “our”), is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, complete forms, schedule appointments, or communicate with our clinic—including via text message.

By accessing our website or providing your information, you agree to this Privacy Policy.

2. Information We Collect

A. Personal Information You Provide

We may collect personal information you voluntarily submit, including:

• Name

• Address

• Email address

• Phone number

• Appointment and scheduling details

• Insurance information (if provided)

• Health history or intake information submitted for care

• Payment or billing information

B. Automatically Collected Information

We may automatically collect non-identifying information such as:

• IP address

• Browser and device type

• Operating system

• Website usage data

• Pages viewed

• Cookies and tracking technologies

This information helps us improve website functionality and user experience.

3. How We Use Your Information

We may use the information we collect to:

• Schedule and manage appointments

• Provide chiropractic and wellness services

• Communicate regarding your care, reminders, or inquiries

• Send appointment confirmations and necessary follow-up messages

• Improve our website, operations, and patient experience

• Process payments or insurance

• Respond to questions or requests

We do not sell your personal information.

4. Text Messages and Electronic Communication

If you provide your mobile phone number, you may receive:

• Appointment reminders

• Appointment confirmations

• Scheduling updates

• Follow-up messages related to your care

Your Rights:

• You may opt out of text messages at any time by replying STOP.

• Message and data rates may apply.

• Reply HELP for assistance.

We use secure third-party communication providers to deliver these messages. They may only use your information as necessary to send the communication.

5. Disclosure of Information

A. Service Providers

We may share information with trusted third-party vendors who assist us in:

• Appointment scheduling and intake

• Text messaging and email communication

• Payment processing

• Website hosting and maintenance

• Data storage and backup

• Analytics

These providers may only use your information to support our operations.

B. Legal Requirements

We may disclose information if required to:

• Comply with federal, state, or provincial laws

• Respond to law enforcement or regulatory authorities

• Protect rights, safety, or property

C. Health Information

Any patient health information submitted to us is safeguarded in accordance with applicable healthcare privacy requirements.

6. Cookies and Tracking

We use cookies and similar technologies to:

• Improve website performance

• Analyze visitor behavior

• Personalize your experience

You can manage cookie preferences through your browser settings.

7. Your Privacy Rights

Depending on your jurisdiction, you may request to:

• Access your personal information

• Correct inaccurate information

• Request deletion of personal information (unless we must retain it for legal or medical reasons)

• Withdraw consent for communications

To submit a request, contact info@totalspinemn.com.

8. Data Security

We use reasonable administrative, technical, and physical safeguards to protect your information. However, no method of online transmission or data storage is completely secure.

9. Children’s Privacy

Our website is not directed to children under age 13. We do not knowingly collect personal information from children under 13 through our website. For minor patients, information is collected directly from a parent or legal guardian.

10. International Users

Our website and services are intended for users in the United States and Canada. Canadian users may exercise rights available under applicable provincial or federal privacy laws by contacting us.

11. Changes to This Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated effective date. Your continued use of the website after changes are posted constitutes acceptance of those changes.

12. Contact Us

For questions or privacy-related requests, please contact:

Tieri Chiropractic, LLC d/b/a Total Spine Health & Injury Center
Maple Grove, Minnesota
Phone: 763-568-7869
Email: info@totalspinemn.com
Website: www.totalspinemn.com